Rivvirate LLC (“Rivvirate,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our review management software and related services (“Services”). By accessing or using our Services, you agree to the practices described in this policy.
Information We Collect
We collect information to provide and improve our Services. This includes:
- Business and Contact Information: Name, email, phone number, company name, and role.
- Account Credentials: Login details and authentication tokens.
- Customer Data: Information you upload or sync about your customers (e.g., names, emails, phone numbers, review history).
- Usage Data: IP address, browser type, device information, pages visited, and activity logs.
- Communication Records: Messages, feedback, and support interactions.
How We Use Your Information
We use your data to:
- Deliver and maintain our Services.
- Automate review requests via email or SMS.
- Personalize outreach and follow-up sequences.
- Provide customer support and respond to inquiries.
- Analyze usage trends and improve platform performance.
- Comply with legal obligations and enforce our Terms of Service.
Sharing Your Information
We do not sell your personal information. We may share data with:
- Trusted Service Providers: Vendors who assist with hosting, analytics, communications, and other operational needs.
- Legal Authorities: When required by law or to protect our rights.
- Business Transfers: In connection with mergers, acquisitions, or asset sales.
Data Security
We take data protection seriously and implement safeguards such as:
- Encryption of sensitive data in transit and at rest.
- Role-based access controls and secure authentication.
- Regular monitoring and vulnerability assessments.
Despite these measures, no system is completely secure. We encourage users to protect their login credentials and report any suspicious activity.
Data Retention
We retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Your Privacy Rights
Depending on your jurisdiction, you may have rights to:
- Access, correct, or delete your personal data.
- Object to or restrict certain processing activities.
You can manage cookie settings through your browser.
Age Restrictions
Our Services are intended for users 18 years of age or older. We do not knowingly collect personal data from individuals under 18. If we discover such data has been collected, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date. Continued use of our Services after changes indicates your acceptance.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact:
